One of the first things to do upon enrolling with us is to add the Dynamic Pay app to your smartphone homescreen so you have access to the app directly from a homescreen icon just like any other app. We have a help page setup to help you through this process, click this button for help. Add To Homescreen
An eGift Card is an electronic “e” or digital gift card. They work very similar to regular plastic gift cards except you have instant access to the value immediately after you purchase them, you can send them via email or text message and since they are never printed on plastic, they are great for the environment.
The Rebate % shown by each merchant is the total rebate available to you as a customer. IF you are splitting the rebate with your favorite organization, as many customers are, the actual rebate earned will be between you as the customer and your organization.
The “Bank Limit” is designed for customers that have chosen to pay for eGift Cards directly from their checking account. This only becomes available after 30 days and over $250 in lifetime spending and ONLY if your organization allows it.
Once you purchase an eGift Card by selecting “Submit My Order”, your new eGift Card will move automatically to your Wallet and will be available for use. Once the entire balance of an eGift Card has been used it will disappear from your Wallet.
Once you choose an eGift Card and select “Add to Cart” it will appear with a Red Dot on the “Cart” ICON. You must then select “Submit My Order” to process the order. Once the order is processed, it will appear in your Wallet.
Yes! Simply touch the “X” in the upper right hand corner of the eGift Card and it will be removed from your Shopping Cart.
“Favorites” allow you to move eGift Card Brands that you purchase frequently to the top of the “Order” list so you do not have to scroll down to locate them.
The Red Dots with the white numbers in them show you how many eGift Cards you have in your Shopping Cart or Wallet.
This page and sub-pages will allow you to manage basic functions of your Account.
Our Friends & Family Program allows you to refer other customers to Dynamic Pay and get paid up to $10 for every new customer referral you make. If your referral reaches $250 in spending in 30 days, you receive $10 in your Wallet that you can spend any way you want in the Dynamic Pay App. Your referral also receives $10 instantly when they sign up so you both win! Restrictions apply.
If you have any questions, please fill out the Contact Us Form and our Customer Service Team will get back to just as soon as possible. Because we try to give your favorite charity the highest margin we possibly can, our Customer Service is mostly on-line. We try our best to get back to customer questions within the hour.
eGift Card balances are shown in the Mobile Wallet for each eGift Card purchased. You can also select the green “Update Balance” button to instantly get the new balance at any time. This is especially useful after you’ve made a recent purchase. Also, most brands we work with will also have the new eGift Card balance on the paper receipt when you make a purchase.
Please reach us using the Contact Us page in the App and our Customer Service Team will respond to your request within 24 hours. Our regular business hours are 8am – 5pm CST.
No. You will only be charged the face value of the eGift Card. Dynamic does not impose shipping or any other fees at any time.
Sorry, not at this time.
Unfortunately not. Once you purchase an eGift Card your purchase cannot be cancelled so please double check your order before you place it.
It’s easy! Either hand your phone, with the eGift Card showing, to your cashier and they will simply scan the barcode. The payment will then be made and the new balance of the eGift Card will show in your Wallet. If the merchant does not scan eGift Cards yet, you simply have them write down the eGift Card code.
Yes! This is a very popular way to purchase e-Gift Cards because it allows you to support your favorite organization AND get your credit card rewards points at the same time.
Great question! We accept: All major Credit Cards & Debit Cards and after we verify your account you can even pay with ACH from your Checking Account if your organization allows it.
Of course! This can be done through your Mobile App/Wallet. As soon as you purchase your eGift Card it will sit in your Wallet. Simply click/tap on it when you want to display it at checkout for use.
Absolutely! It’s easy. With Android Phones, simply load your eGift Card, select the lower left hand corner, and scroll down to “Share”. Then you can choose to send the eGift Card via Text or Email. With iPhones, simply load the eGift Card, tap the share button on the bottom of the screen, and choose your method of sharing. Lastly, the eGift Card will stay in your Wallet with a balance until the person you gifted the card to has used the entire eGift Card.
Absolutely! Use the same method as described in the previous question. BOTH you and the person or persons you share the eGift Card with will be able to use it. Please note, ONLY YOU will be able to see the balance on the eGift Card.
In your Wallet and under any existing eGift Cards that still have a balance on them, you will see an area listed as “Previous Orders”. The Previous Orders area will show you what rebates you’ve earned so far.
You can use your eGift Card at any Retailer available in your Dynamic Pay Wallet. Or course, you must use the eGift Card at the retailer you purchased it for. For example: an Applebee's gift card will not work at Texas Roadhouse.
No and no. Most standard office and household printers are equipped to print eGift Cards, and you do not need to print in color. Some printers produce great results, and older printers sometimes don't print certain images well, but the most important thing is that the code number below the eGift Card is clear. If it is not, you may need to install a new ink cartridge.
There is no expiration date on your eGift Card. However, we recommend that you redeem it soon after you receive it, so you don't forget.
Not at this time, but it is so easy to purchase eGift Cards that you can simply purchase another one.
Yes. All personal and financial information is transmitted to a PCI compliant server using the https protocol over a Secure Sockets Layer (SSL) connection, utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL directly between your browser and the PCI Compliant server. If you have any questions or concerns, please contact Customer Support.
YES. Since you will have cash value “gift cards” in your new Dynamic Pay Wallet going forward, it’s more important than ever to secure your phone in case it is stolen or misplaced for any period of time.
Your eGift Card has cash value and should be safeguarded as such. If you lose your printed eGift Card, contact Customer Support immediately. If your eGift Card has not been redeemed or has some remaining value, we can cancel the original and issue you a new eGift Card for that value.
Our state of the art technology inhibits fraud, but you must safeguard your eGift Card for your own protection. If someone makes a copy of your Gift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the eGift Card is tied to the gift card number. When that number is used, the value of the purchase is deducted from the eGift Card. If you suspect that someone has copied or stolen your eGift Card, contact Customer Support immediately. Any value that has not been used can be re-issued to you in a new Gift Card.